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In this KEEP seminar you will examine and refine your creative conflict resolution skills. You will learn the five modes of conflict resolution and discover which modes work best for you.

Using our standardized assessment tools and small group exercises you will begin to master:

  • The causes and effects of interpersonal conflict
  • How a person's  communication style can lead to interpersonal conflict
  • The styles/approaches to conflict resolution that work!  when! where! and why!
  • How to identify your preferred approach to dealing with conflict
  • The detection and resolution of  organizational conflict that can become a barrier to getting that promotion and/or the customer relations conflict that can stop you from getting that sale.
  • The specialized techniques you need to begin relational repair and restoration

Half day encounter (4 hours)


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